FAQs

Frequently Asked Questions (FAQ)

1. What payment methods do you accept? We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Cash App, Farma, and Apple Pay.

2. What is your return policy? You can return items within 30 days of purchase for a full refund. Items must be in their original condition and packaging. Please see our Return Policy below for more details.

3. How long does shipping take? Shipping times vary depending on your location. Generally, orders are processed within 1-3 business days and shipping takes 5-7 business days for domestic orders. We ask that you give it 1-3 weeks.

4. Can I track my order? Yes! Once your order has shipped, you will receive an email with a tracking number that you can use to track your shipment.

5. Do you offer international shipping? We do not currently offer international shipping.

6. How can I contact customer service? You can reach our customer service team by emailing admin@shubal.store.

RETURN POLICy

At Shubal Store, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our return policy below.

1. Return Eligibility

  • You can return most items within 30 days of receipt for a full refund, provided the items are unused, in their original packaging, and in resalable condition.
  • Certain products may be non-returnable due to hygiene reasons.

2. Return Process

  • To initiate a return, please contact our customer service team at admin@shubal.store with your order number and the items you wish to return.
  • Our team will provide you with a return authorization number and detailed instructions on how to return your items.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item sent, defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

  • Once we receive and inspect your returned items, we will process your refund within 1-2 weeks.
  • Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable.

5. Exchanges

  • At this time, we do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 7 days of delivery. We will provide instructions for returning the item and will cover the return shipping costs.

7. Contact Us

  • If you have any questions or concerns regarding our return policy, please reach out to our customer service team at admin@shubal.com.

Thank you for shopping at Shubal Store! We appreciate your business and will do everything we can to ensure a smooth return process

SHIPPING POLICY

Shipping Policy

At Shubal Store, we are committed to delivering your orders promptly and efficiently. Below is our shipping policy for all orders placed through our website.

1. Order Processing Time

  • Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods and Costs

  • We offer Free shipping in the continental United States on orders over $25.

3. Delivery Times

  • Delivery times vary based on the shipping and the destination. Typically, you can expect delivery within 1-3 weeks.
  • Please note that these are estimated delivery times and may vary due to factors such as weather conditions, holidays, and shipping carrier delays.

4. International Shipping

  • We do not currently offer international Shipping

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with your tracking information. You can use this tracking number to monitor the status of your shipment.

6. Missing or Lost Packages

  • If your package is lost or missing, please contact us at admin@shubal.store. We will work with the shipping carrier to help resolve the issue.

7. Contact Us

  • If you have any questions about our shipping policy or need assistance with your order, please contact our friendly customer service team at admin@shubal.store.

Thank you for choosing Shubal Store! We appreciate your business and look forward to serving you.